Refund policy

🎀 Glam Candy Boutique Return & Refund Policy

We want you to love your sweet treats from Glam Candy Boutique — but due to the handmade and seasonal nature of our products, all sales are final.

💔 We do not accept returns or exchanges unless an item arrives damaged or defective.

💥 Damaged or Wrong Items?

We package your order with extra care, but if something arrives damaged or you received the wrong item, please email us at glamcandyboutique@yahoo.com within 3 days of delivery with:

• A photo of the item and packaging
• Your order number
• A short description of the issue

We’ll do our best to make it right — either with a replacement or a store credit, depending on the situation.

⏳ Timeframe:

Damage claims must be made within 3 days of delivery. Requests after that window may not be accepted, especially for seasonal or limited-edition items.

🙅♀️ Non-Returnable Items:

We do not offer returns or refunds for:

• Incorrect shipping addresses provided at checkout
• Delays caused by postal carriers (once it leaves our hands, we can’t control it)

📫 Lost Packages:

If your order is marked “Delivered” by the carrier but you can’t find it:

• First, check with neighbors or your local post office
• If it’s still missing, email us and we’ll help you file a claim. We will walk you through the process of getting the carrier to locate your package, which is GPS and time-stamped. It is important that you let us know a package is marked delivered but you didn't receive it as soon as possible. However, we are not responsible for stolen packages